Help Center | Infinity Scrims

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Creating an account, verifying your gamer ID, resetting your password, and updating your squad tag.

Finding open lobbies, choosing a map and mode, and what happens if a lobby doesn't fill in time.

How entry fees are held in escrow, when payouts are released, and what to do if a payment fails.

Reporting suspected cheating, how anti-cheat review works, and raising a result dispute.

Creating custom lobbies, setting entry fees and rules, and inviting squads to your arena.

Can't find what you're looking for? Reach our support team directly for anything account or match related.

No. Infinity Scrims doesn't require any in-game account linking to get started. Create an account, verify your gamer ID, and you can start browsing and booking lobbies right away.
Head to the lobby list, pick an open slot for your preferred map, mode and time, and pay the entry fee to confirm your spot. You'll see your booking reflected instantly on your dashboard.
If a lobby doesn't reach the minimum number of squads before the scheduled start, it's cancelled and your entry fee is automatically refunded to your account.

Your entry fee is held in escrow the moment you book a slot. It's only released once the lobby fills, the match completes and results are verified — that's what protects both organizers and squads.
Winning squads are typically paid out within minutes of a match ending, once results are verified. Payouts can be held slightly longer if a dispute is raised on that match.
Double-check your payment method and try again — most failures are declined transactions on the provider's side. If the fee was deducted but your booking didn't confirm, contact support with the transaction reference and we'll sort it out.

Set your squad tag from your profile settings. It appears next to your name on lobbies, leaderboards and results, so squadmates and organizers can identify your team at a glance.
Yes — one member books the lobby slot for the squad and pays the entry fee. Every member of that squad will then see the booking and its status from their own dashboard.
Yes, roster changes are available from your team settings. Changes made after a lobby is booked apply from your next scrim onward, not retroactively to a match already in progress.

All scrim lobbies run with live anti-cheat tracking and replay verification in the background. Flagged matches are reviewed by our team before payouts are released.
Raise a dispute from the match page within 24 hours of it ending. Our team reviews logged match data before making any changes or releasing held payouts.
Use the report option on the match or player's profile. Include as much detail as you can — a clip or screenshot speeds up review significantly.

Account and payment data are handled securely and we don't sell your personal information. Match results and squad tags are visible to other players by design — that's how lobbies and leaderboards work. Full details are in our Privacy Policy.
Reach out through this Help Center and ask for account deletion. We'll confirm and remove your personal data within a reasonable period, subject to any records we're required to keep for dispute resolution.
Change your password immediately and contact support. We can review recent activity on your account and help lock it down if needed.

Infinity Scrims keeps you signed in using a session token stored in your browser. Clearing your browser data, using private/incognito mode, or switching browsers will log you out — just sign back in.
Refresh your dashboard first — bookings usually appear instantly. If it still doesn't show and the entry fee was charged, contact support with the approximate time of booking.
Reach out through your dashboard once you're signed in, or message us with as much detail as you can — what you were doing, what you expected, and a screenshot if possible. A real person reads every message.